A market leader in enterprise application software, SAP helps companies of all sizes and in all industries run at their best with 77% of the world’s transaction revenue touching a SAP system. Our work with SAP focused on creating an app that enabled technical personnel to provide online real-time support with a wearable device.
Fragmented, immature wearable device market makes for unstable target platforms
Accurate content for support instructions in multiple formats
Real-time transactional integration with SAP ERP using Gateway services
We created an app called DiscoverSimple Assist to run on multiple wearable devices and provide real-time support to enterprise personnel. The app is fully integrated with SAP Gateway to extract and display product information, inventory levels, delivery dates, and more. This technology enables supply chain personnel to locate products in store, check inventory availability, and place purchase orders.
The app also utilizes advanced voice recognition technology, enabling users to work hands-free. Lastly, it can provide users with step-by-step instructions, instructional videos, and allows users to share their viewport with experts for diagnosis.