The client is a Plano, Texas-based startup, which was setup when the Founder & CEO recognized that many point-of-sale (POS) systems lack the agility and functionality to allow servers to deliver the best dining experience to their guests. In creating a prototype of handheld tablets that interface with the merchant’s existing tech stack, the startup hit upon a solution that optimizes labor, creates a contactless and efficient ordering and payment process for both servers and guests, and establishes PCI and EMV compliance, immediately eliminating 100% of fraudulent chargebacks.
The client wanted to scale this prototype to a full-fledged market offering and partnered with Quantilus for the development of the solution.
POS systems are a critical component of restaurant operations, allowing for efficient order taking, payment processing, and inventory management. However, traditional POS systems have some limitations that can impact the customer experience and business operations.
A machine learning (ML)-driven, tablet and wearables-based system can help address these problems by offering a more customized and streamlined ordering experience.
Quantilus designed & developed an app to offer personalized menu recommendations to customers based on their preferences, allergies, and dietary restrictions. This improves order accuracy and customer satisfaction, leading to increased customer loyalty and repeat business.
The system is also designed to offer seamless communication between the front-of-house and back-of-house staff, ensuring that orders are processed quickly and accurately. This reduces wait times for customers and improves the overall efficiency of restaurant operations.
In addition, the app is designed to integrate with loyalty programs and offer targeted promotions and discounts to customers based on their past orders and preferences. This encourages repeat business and increase customer engagement.
Some of the benefits of the solution developed include:
Overall, the ML-driven, tablet and wearables-based POS system is helping restaurants provide a more customized and efficient ordering experience for customers, resulting in improved customer satisfaction, loyalty, and revenue.
Today, the solution is revolutionizing the restaurant technology space by introducing the most comprehensive, cost-effective, and contactless solution for the hospitality industry to date. It supercharges existing POS systems to immediately enable contactless ordering and payment, optimize labour, eliminate fraudulent chargebacks, and create a triple-win for servers, managers, and guests alike.
We have worked with the client to expand the product offering to incorporate other contactless payment technologies, mobile menu browsing, and curbside order and payment options that help restaurants generate additional off-premise revenue. AI surveys, guest preference tracking, and offer management have all made their way into the 360-degree solution to make the product the single preferred technology provider for the restaurant and hospitality industries.
The initial platform has now been expanded to accommodate multi-merchant venues (such as malls and entertainment districts), hotels, airports, retail establishments, and event venues, and can quickly adapt to the changing requirements that brands are seeking in today’s world.
Through the solutions, the client has raised a total of $12M in funding over 2 rounds. The client was also #3 on Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2021.