Ever asked Siri for directions or had an online chat with your internet provider? If so, you’ve interacted with conversational AI. A highly advanced form of artificial intelligence, conversational AI is a rapidly growing industry transforming how businesses interact with their customers. With its ability to anticipate needs, respond quickly, accurately answer questions and identify customer trends, conversational AI has become an invaluable tool for business success, customer intelligence, and efficiency. Learning the fundamentals of conversational AI can help experienced professionals gain an advantage in customer service and push projects to new heights. Let’s explore how artificial intelligence handles conversations to develop an understanding and gain deeper insights into when it makes sense to use the technology within your organization or application.
Conversational AI is a class of AI models designed to participate in text-based conversations with humans. These models are trained on large datasets of human-human conversations, and they use this training data to generate text or speech similar to what a human might say in response to a given input. Conversational AI models are used for customer service, language translation, and personal assistance, among others.
At its core, conversational AI combines natural language processing (NLP) and machine learning (ML) models to understand and respond to spoken or written commands from users in a natural and very human way. The response must then be passed back to the user through a natural language interface as text or speech.
Conversational AI utilizes advanced NLP algorithms to process spoken or written user input. It is sophisticated enough to glean meaning and context. Once it does, then ML is then used to generate a coherent response tailored to the user’s intent. For example, if someone asks Siri, “What’s the weather like today?” Siri can parse the spoken words and determine that the user wants information about current weather conditions. The machine will then access data from an online weather service and provide an accurate response based on that data.
The primary benefit of conversational AI is increased efficiency. By using natural language processing algorithms, machines can quickly process user inputs and provide relevant responses in real time without needing any additional input from the user. This eliminates tedious manual processes such as typing in search queries or navigating complex web pages—enabling users to get their tasks done faster than ever before.
Additionally, conversational AI affords businesses the ability to:
As mentioned above, conversational AI requires an interface to facilitate human-to-computer interaction. It needs a vehicle to communicate. The form factor can vary and, quite frankly, is only limited by our imaginations. But today, the most common applications of conversational AI include the following:
Conversational AI could be a solution to many business challenges or a unique feature of a product looking to push boundaries. No matter how you wish to explore the technology, Quantilus can help you navigate the possibilities. Contact us today for a consultation.
Need help navigating your AI journey?
Download our eBook for insights and tips to ease your way into adopting AI for your business – the smart and practical way!
Need help navigating your AI journey?
Download our eBook for insights and tips to ease your way into adopting AI for your business – the smart and practical way!